Terms of service
Last updated 28 July 2026
1. Who can use ListingLine
You must be at least 18, operating a business, and legally permitted to conduct real estate or property marketing activity in the jurisdiction where you operate. You are responsible for holding any licence or registration your work requires.
2. What the service does
ListingLine places outbound telephone calls on your behalf using an AI voice agent configured to your instructions. It records and transcribes those calls, reports outcomes, and sends follow-up messages where you have configured them. Calls are capped at 4 minutes and up to 5 of your calls run at once.
ListingLine does not supply contact lists. You provide the numbers to be called.
3. Your account
Keep your login secure. You are responsible for activity under your account. Tell us immediately if you believe it has been compromised.
4. Credits and payment
Calls are paid for with prepaid credits. Full detail is in our Billing, Credits and Refunds policy, which forms part of these terms.
5. Your compliance obligations
You agree that:
- You will comply with the Do Not Call Register Act 2006 (Cth), the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017, the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) and the Australian Consumer Law, in each case as they apply to your use of the service.
- You have a lawful basis to contact every person whose number you upload, and you obtained those numbers lawfully.
- Where you record consent against a number, that consent is real, current, and you hold evidence of it. You will produce that evidence on request.
- You will not remove, alter or obscure the identification and AI disclosure at the start of any script.
- Everything your agent says on your behalf is accurate and not misleading.
- You will comply with our Acceptable Use Policy, which forms part of these terms.
You indemnify us against claims, penalties and costs arising from your breach of this section.
6. What we do
We will use reasonable care and skill to provide the service. Specifically, we wash numbers against the Do Not Call Register before dialling, enforce permitted calling hours in the called person's local time, present a real and returnable caller ID, and suppress opt-outs permanently across the whole platform. Our compliance page sets out each control.
We do not guarantee any outcome. We do not promise a particular connect rate, appraisal count, listing, or any other result. Calling is affected by list quality, timing, market conditions and factors outside our control.
7. Availability
We aim to keep the service available but do not guarantee uninterrupted access. We may perform maintenance, and third party providers including carriers may experience outages.
8. Suspension and termination
We may suspend or terminate your account immediately if we reasonably believe you have breached these terms or the Acceptable Use Policy, if your use creates legal or regulatory risk, or if a carrier or regulator requires it.
You may close your account at any time. Unused credits are handled under the Billing policy.
Compliance records, including recordings, transcripts, washing evidence and suppression lists, survive termination and are retained as described in our Privacy Policy.
9. Intellectual property
We own the platform. You own your content, including your scripts, lists and the recordings of calls made on your behalf. You grant us the licence needed to operate the service and meet our record-keeping obligations.
10. Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
To the extent permitted by law, and subject to the paragraph above, our total liability for any claim is limited to the amount you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss, lost profits, lost listings or lost business opportunity.
Where a consumer guarantee applies and the failure is not major, our liability is limited, at our option, to resupplying the service or paying the cost of resupply.
11. Changes
We may update these terms. Material changes will be notified and you will be asked to accept them before your next campaign runs. Acceptance is recorded against the version of the document you accepted, so a change to the wording re-blocks campaign creation until you accept the new one.
12. Governing law
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.