Privacy policy

Last updated 28 July 2026

ListingLine is an Australian sole trader business, ABN 25 781 231 670. We take privacy seriously, and this policy explains what we collect, why, and what we do with it. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Two kinds of people, two different roles

This service involves two groups, and the distinction matters.

Our customers. Real estate agents and agencies who sign up, load lists and run campaigns. We collect their information directly and we are responsible for it.
The people our customers call. Prospects whose contact details our customers upload. We do not source these numbers and we do not sell them. Our customers provide them and remain responsible for having a lawful basis to contact those people. We process that information on our customer's instruction, and we apply our own compliance controls on top of it.

What we collect from customers

Name, email, mobile number, agency name and the area you work.
Billing details. Card data is handled by our payment processor and never stored on our systems.
Your agent configuration: script settings, chosen approach, call to action and calling hours.
Usage data: campaigns run, calls made, credits consumed, logins and device information.

What we collect about the people you call

The phone number, and any name or address you upload with it.
A record of whether that number is on the Do Not Call Register, and when it was checked.
Call recordings, transcripts, outcomes and summaries.
Any opt-out request, recorded permanently.

Call recording

Every call made through ListingLine is recorded and transcribed. The recording exists for three reasons: so you can hear what was said, so the outcome can be verified for billing, and so there is evidence of compliance if it is ever required.

Recording obligations differ between Australian states and territories under the relevant surveillance devices legislation. Our agents disclose that the call is being handled by an AI assistant at the start of every call. If your jurisdiction requires an explicit recording notice in your script, you can add one in your agent settings, and you are responsible for meeting the requirements that apply where you operate.

Why we collect it

To provide the service, which is to make calls on your behalf and report the results.
To check numbers against the Do Not Call Register before dialling.
To enforce calling hours, opt-outs and suppression.
To bill you accurately.
To keep the compliance records the law requires.
To support you and improve the service.

Who we share it with

We use third party providers to deliver the service. Each receives only what it needs.

Telephony provider. Places and carries calls. Receives the number dialled and the caller ID presented.
Voice AI provider. Generates the conversational agent. Receives call audio and script content.
Do Not Call Register operator. Receives phone numbers submitted for washing, as required to use the register.
Payment processor. Handles card payments. We do not see or store full card details.
Hosting and infrastructure providers. Store the platform data.

We do not sell personal information. We do not share your contact lists with other customers or with anyone else.

Overseas disclosure

Some of our providers store or process data outside Australia, primarily in the United States. This includes our voice AI, telephony and hosting providers. By using ListingLine you consent to this disclosure. We take reasonable steps to ensure providers handle information consistently with the Australian Privacy Principles, but overseas recipients may not be subject to Australian privacy law.

How long we keep it

Call recordings, transcripts and outcomes: retained while your account is active and for a period afterwards to meet compliance and record-keeping obligations.
Washing records and receipts: retained as evidence of compliance. A wash result itself is only valid for 30 days, but the record that it happened is kept.
Opt-out and suppression records: retained permanently. We cannot delete these, and the database refuses the deletion, because removing the record would allow the person to be called again.
Account and billing records: retained as required by Australian tax law.

Security

Access is restricted to those who need it. Data is encrypted in transit. Payment details are handled by our processor and never stored by us. No system is perfectly secure, and we will notify you and the Office of the Australian Information Commissioner if an eligible data breach occurs, as required under the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can access and correct most of your information in your account. For anything else, email info@listingline.com.au and we will respond within a reasonable period. We may need to verify your identity first.

If you were called by a ListingLine agent

You can find out what we hold, have it corrected, or be removed permanently. See our opt-out page. Removal is actioned immediately and applies across every account on the platform.

Complaints

Email info@listingline.com.au and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.

Changes

We will post any changes here and update the date at the top.

Contact

ListingLine, ABN 25 781 231 670. info@listingline.com.au.