Billing, credits and refunds

Last updated 28 July 2026

Plain rules, because pricing arguments waste everyone's time.

How pricing works

You buy credits in advance. One connected call costs A$2.00. There is no subscription and no monthly fee.

A new account starts with zero conversations. There is no trial balance and no free allowance, so a pack is the first purchase and no campaign can dial until one is bought. The smallest pack is A$50.

What counts as a connected call

A connected call is one where a person answered and the conversation started.

You are charged for calls a person answered and spoke on.
You are not charged for unanswered dials, busy and engaged tones, disconnected numbers, voicemail, call screening services, a phone’s own screening assistant, automated menus, or a call answered in silence.

Your agent opens with a single short line. If what answers is a recorded greeting rather than a person, the agent ends the call there and then without leaving a message, and the call is not billed. A call screening service is different: a greeting that asks the caller to state their name means a person is standing by deciding whether to pick up, so the agent answers it and keeps going, and if it asks for a keypress the agent presses the digit it named. That is worth doing because it can reach a real person. It is not worth charging for on its own, so a screener the agent never gets past is free, whatever it said.

The rule is one question with two halves: what answered, and did anything happen worth paying for. Both have to be satisfied. A machine cannot produce a billable call however talkative it is, and a person who picks up without saying a word has not had a conversation. Where we cannot establish who answered, the call is not billed.

Detection is not perfect. If a machine does get through and is billed as a person, tell us and we will credit it back. There is nothing to prove: the recording is on the call, and it settles it either way.

Call length

Calls are capped at 4 minutes. You are never charged more than A$2.00 for a call regardless of how long it runs inside that cap. There is no per-minute overage anywhere in the product.

Credit packs

Streets
You pay
A$50
Buys at A$2.00
25
Bonus
none
Total conversations
25
Works out at
A$2.00 for each conversation you receive
Farm
You pay
A$200
Buys at A$2.00
100
Bonus
+10
Total conversations
110
Works out at
A$1.82 for each conversation you receive
Suburb
You pay
A$500
Buys at A$2.00
250
Bonus
+50
Total conversations
300
Works out at
A$1.67 for each conversation you receive

Pack	You pay	Buys at A$2.00	Bonus	Total conversations	Works out at
Streets	A$50	25	none	25	A$2.00 for each conversation you receive
Farm	A$200	100	+10	110	A$1.82 for each conversation you receive
Suburb	A$500	250	+50	300	A$1.67 for each conversation you receive

Bonus conversations are granted when the pack is purchased. You are charged A$2.00 for every conversation you buy, at every pack size and for every customer, so nobody is quietly charged more per call than anybody else. The bonus is free on top, which means a larger pack works out cheaper per conversation received. The last column is that division.

Coverage figures shown elsewhere on this site, such as "around 1,650 homes dialed" on the Farm pack, are projections. Coverage is a projection, not a guarantee. It assumes one answer in 15 dials. Dials are free and only answers are billed, so if more people answer than that you will cover fewer homes for the same money. A connect rate above or below that assumption is not a billing error and is not refundable, because you are billed for answers rather than for coverage.

Credits do not expire

Credits remain in your account until you use them. We will not expire them and we will not charge a dormancy fee.

Refunds

Nothing here limits your rights under the Australian Consumer Law. You are entitled to a remedy if the service is not delivered with reasonable care and skill, or if it fails to meet a consumer guarantee.

We will refund or credit:

Calls billed in error, including any machine answer that was charged as a connect.
Credits purchased in the last 30 days that you have not used, if you decide the service is not for you. Email us and we will process it.
Any failure of the service that prevented calls from being delivered.

We will not refund:

Credits consumed by calls that connected and ran as you configured them.
Poor results. We do not guarantee outcomes, and a low connect rate or a list that did not convert is not a service failure.
Accounts terminated for breach of the Acceptable Use Policy.

Closing your account

You can close your account at any time. Unused credits purchased within the previous 30 days are refundable on request. Older unused credits stay available if you come back, and are not otherwise refundable.

Failed payments and chargebacks

If a payment fails we pause campaigns until it is resolved. If you dispute a charge, contact us first. We can usually settle it faster than your bank can, and we have the recording.

Invoices and GST

Our payment processor issues an invoice and emails it to you when a purchase succeeds. Prices shown include GST where applicable. If you need a copy re-sent, or an invoice made out differently, email us.

Contact

info@listingline.com.au. This policy forms part of our Terms of Service.